Waiting times

Which service have you been referred to?

Musculoskeletal physiotherapy

For patients with musculoskeletal problems or post-surgery. Our aim is to restore movement, strength and reduce pain. Treatment could include advice, exercise, manual therapy or exercise classes.

Pelvic Health

For patients who require strength, improvement in function and movement within the pelvic area. We assess men and women with symptoms such as incontinence (urinary and faecal), small to moderate prolapse and pelvic floor pain.

Specialist services

For patients who are unable to manage their musculoskeletal symptoms despite having appropriate treatment. We aim to clarify the diagnosis & review other treatment options. We can request X-Rays, MRI scans, Ultrasound scans, Blood tests and nerve conduction studies. We can also perform/refer for injections and surgery.

How long is the wait for the first appointment?

Our services are currently offering face-to-face and virtual appointments as required. All referrals are triaged and appointments made in line with a clinical priority booking system.

Our routine physiotherapy waiting times can vary between sites. Our approximate waiting times are: (last updated 7th January 2026):

We can offer a choice of locations for patients to be seen. Therefore, if you would like to be seen at a site different to your referral location, then please contact us on 0300 555 0123 to advise us.

Where can I go in the meantime?

Read about support services while you wait.

Please visit our advice and exercise guidance section for self help and early management advice.
For further queries, you may contact us on our telephone number at 0300 555 0123. Our lines will be open weekdays 08:00 to 16:30.
You may also wish to visit the Waiting Well | CPICS Website whilst you are waiting to be seen.

What is the cause of the delay?

A delay in waiting times has been caused by multiple factors, including:

A national and local shortage of physiotherapy staff over the last two years.
Recovery from the pandemic and following redeployment of some staff during the mass vaccination programme for COVID-19
Flood damage to our Peterborough department requiring relocation to a different premises
An increase in the number of referrals.

What is the service doing to help?

Learn how the service is working to reduce waiting times.

We have recruited and continue to recruit new staff members to our teams
We offer flexibility of appointments with face to face and virtual options.
We employ First Contact Physiotherapy Practitioners across the county who are based in GP surgeries to provide early advice and guidance to patients who seek help for their Musculoskeletal conditions - Please ask your GP surgery for more information.
We are triaging all new referrals within 48 hours and where applicable, clinicians provide condition specific advice via SMS texts signposting to our website with information on self-management.
Our website has lots of up to date evidence based advice and exercises which you could use to start early self-management of your referring condition.
We ask for your feedback. We love to hear your thoughts and ideas about developing our service.